If you would like to pickup an order at the Malden Farmer's Market (8/26, 9/2, 9/16, 10/7, 10/28) - choose Commonwealth Kitchen from the Pickup location menu. Put "P/U at MFM" in the notes box at checkout.
If you would like to pickup an order at the Malden Farmer's Market (8/26, 9/2, 9/16, 10/7, 10/28) - choose Commonwealth Kitchen from the Pickup location menu. Put "P/U at MFM" in the notes box at checkout.
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Shipping policy

Supply Bulk Foods - Shipping Policy

We ship eligible products throughout the U.S. with a maximum 50lb order weight limit, offer free local delivery on orders of $200+ within 12 miles of Commonwealth Kitchen, and provide pickup at select partner locations. Orders are typically processed within 1 to 4 business days, and transit time depends on the shipping option selected at checkout.

At Supply Bulk Foods, we offer three fulfillment options: U.S. shipping, local delivery, and pickup at select partner locations.

Order Processing

Orders are typically processed within 1 to 4 business days after they are placed and paid in full.

Processing times may vary based on order volume, product availability, weather conditions, holidays, and fulfillment schedules. If there is an issue affecting your order, we will contact you using the information provided at checkout.

Shipping Weight Guidelines

Maximum 50 pound order weight limit for U.S. shipping

U.S. Shipping

We ship eligible products throughout all 50 U.S. states.

Shipping rates and estimated delivery timing are determined by the shipping method selected at checkout. Transit time depends on the service selected by the customer during checkout.

We primarily ship orders using UPS.

Please note:

  • Shipping costs are calculated at checkout.

  • Delivery timelines begin after order processing is complete.

  • Carrier delays, weather, and address issues may affect delivery timing.

  • Once an order has been handed off to the carrier, transit timing is subject to the carrier’s operations.

Heat-Sensitive and Restricted Items

Some items may not be eligible for shipping to certain climates or during certain times of year.

This is especially important for heat-sensitive products, including certain chocolate items. If a product has a shipping restriction listed on its product page, that restriction applies. If we determine that an item cannot be shipped safely, we may contact you to delay, modify, or cancel that portion of the order.

Local Delivery

We offer free local delivery for orders of $200 or more that are being delivered within 12 miles of Commonwealth Kitchen.

Local delivery eligibility is strictly based on:

  • the order total meeting the $200 minimum, and

  • the delivery address being within the 12-mile delivery radius.

If an order does not meet both of those conditions, local delivery is not available.

Pickup Orders

Customers may choose pickup at select partner pickup locations.

Each pickup location has its own pickup schedule and instructions. Pickup details, including available pickup days, are listed on the individual location page. Customers are responsible for reviewing that information before selecting a pickup location.

Once an order is ready for pickup, customers must follow the pickup instructions for the location selected at checkout.

Subscription Orders

Subscription orders follow the same shipping or pickup method originally selected when the subscription was set up.

Additional details about recurring orders, billing, and subscription management can be found on our Subscriptions page.

Incorrect Addresses and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is delayed, returned, or undeliverable due to an incorrect address, failed delivery attempt, or access issue, additional charges may apply before the order can be resent.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible so we can review the issue and determine an appropriate resolution.

Please include:

  • your order number,

  • a description of the issue,

  • and photos of any damaged items or packaging, if applicable.

Food Product Limitations

Because we sell food products, not all shipped items are eligible for return or refund. Please review our Refund Policy for details regarding food and non-food returns.

Contact

For questions about shipping, delivery, pickup, or subscriptions, contact:

Supply Bulk Foods
Email: info@supplybulkfoods.com
Phone: 857-222-2620